DMCs know all too well how important it is to accommodate client requests and how difficult it can be remember and implement them, especially when collaborating with on a program. VIPER is taking the sting out of staying on the same page with clients and colleagues thanks to internal Notes Functionality throughout the program. If you’ve ever had multiple people involved on a program, then VIPER has the tools to make a serious impact on efficiency and accuracy for your DMC.
DMC content is king. You hear it all the time, DMCs love to say it, and it’s undeniably true. But it feels like sometime people are merely talking the talk. We think it’s time to walk the walk.
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It’s hard to believe hotels face a problem with receiving too many leads, but it’s a real issue. Thanks to the recent rise of electronic RFPs, planners can send a request for proposal to any number of hotels in different locations around the world. This has led to a huge rise in the number of RFPs hotels receive each year, and they’re forced to respond to this influx without additional resources. Fortunately, there are solutions available that make it possible to capitalize on the deluge of leads while ensuring no opportunity slips through the cracks. Continue reading
This year’s wonderful ADMEI conference stressed the importance of innovation. As keynote speaker James Feldman so accurately professed, innovation entails capitalizing on your creativity and turning it into profitable, productive solutions. It’s not enough to have grand ideas about change, it takes the vision to put those ideas into action and spur true progress.
Resisting modernization is a dangerous tactic for any company. Sure, there’s a beautiful nostalgia that accompanies seeing the sculpted hood ornament on a classic car or hearing the crackle of an old vinyl record, but you don’t win business on the back of fond vintage memories. No matter how attached you are to the way you do things, there’s a faster, more efficient solution out there. Businesses that don’t get on board will find themselves in the same camp as the drivers of those classic cars: getting left in the dust.
How does your hotel measure efficiency and success? Whether it’s in your annual sales, your operating costs, or your growth, you’re probably looking to improve on those metrics. One thing there’s never enough of is time, so what you get out of each available minute is extremely important. Is your hotel doing everything it can to work more efficiently and accomplish more? The solutions you need are already here, and they’re closer than you think.
The technology solution your hotel has been waiting for is here. Welcome to Hooklu.
- Respond to RFPs faster than the competition with lightning-fast online proposal delivery
- Wow your clients with media-rich content and HD video
- Advanced analytics tools notify you the moment your proposal is viewed, and provide the data-driven business intelligence to manage your sales and strategy with confidence
We’ve had our finger on the pulse of the DMC industry for quite a while, and the consensus is pretty clear: DMCs are extremely busy right now. That sounds like good news, but the reality lies in the fact that there is a pretty big difference between being busy and being productive. Often, being busy is a sign that productivity isn’t quite where it needs to be. Which side of the line do you find yourself standing on?
What did you envision your DMC would look like five years ago? What does it look like today? Chances are things have undergone some significant changes — both on the exterior and under the hood — that have significantly altered the way your DMC looks and operates, and it’s likely there are some solutions you wish you’d adopted a lot faster.
We’ve been busy spinning up new features that make Viper work harder for you. The newest batch of functionality sees enhanced content library management, streamlined content creation, and intuitive business management.
VIPER is gearing up for ADMEI 2014 in Washington D.C. We’re extremely excited for the opportunity to meet with the influential and innovative group of people who help drive our industry forward, and there is a lot to be optimistic about.
Hosted in a very snowy Montreal, the 2013 ADMEI Annual Conference was a great success. We were thrilled to be a part of the event and engage in discussion about how the Destination Management Industry can continue to thrive moving forward. Despite the increasing popularity of virtual conferences, nothing beats actually meeting with clients and colleagues face to face.
The annual ADMEI conference consistently provides one of the best venues for professionals from all aspects of our business to get together for a focused discussion of important topics surrounding the Destination Management Industry, and the gathering in Montreal was no different. Some of the notable trends that emerged at the conference surrounded the modernization of the industry. There is a marked increase in technology awareness and a pull towards technology that is fueled by our need to do things better and more efficiently. Continue reading
You’ve heard us talking about the power of media-rich content in proposals. You’ve heard us say the technological tide is coming in and that you should be prepared. You’ve heard us say we have the tools to help you stay ahead, but have you ever really experienced what a Viper Proposal can do for you?
As yet another year comes to a close and we look ahead into 2014, the meeting, incentives and business travel industries are buzzing with optimism. The economy continues to improve, and businesses are becoming increasingly comfortable investing to receive the tangible benefits of incentive programs and business travel. With an increasing surge in demand, it’s more important than ever for DMCs to set themselves apart by providing exceptional service to exceed clients’ expectations.
Rejoice, DMCs, for automated Provider Management is here! VIPER’s new Provider Functionality gives users extensive control when managing providers for programs. With these new tools you can now manage all your providers on a per-program basis. See a list of all providers for a given program, including contact information, addresses, websites, etc. Link all your providers — including vendors and hotels — directly to any line item in a program’s costing. Track provider statuses; as you place provider holds and confirmations, you’ll be able to quickly see the variances between your client costing pricing/quantities and your confirmed provider pricing/quantities. Manage pricing and margins for every provider in a program.
We know how challenging it can be for DMCs to manage contracts, billing cycles and payment schedules. It’s a time consuming process that involves a lot of cutting and pasting, cross referencing, calculators, calendars, and more elbow grease than we were willing to accept. So VIPER built the solutions to revolutionize contract, billing and payment management for DMCs.
The calendar is getting ready to turn yet again. The DMC world is changing, and it’s time to take stock of how DMCs can position themselves for success in the future. The hard truth is that vaults of local knowledge, wonderful supplier relationships and an outstanding destination aren’t enough to grow business by themselves. The keys to success exist in the myriad small ways DMCs differentiate themselves from the competition and continually strive to improve the way they do business, both internally and with clients.