Notes Tools for DMCs: Collaborate, Stay Organized, Wow Clients

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DMCs know all too well how important it is to accommodate client requests and how difficult it can be remember and implement them, especially when collaborating with on a program. VIPER is taking the sting out of staying on the same page with clients and colleagues thanks to internal Notes Functionality throughout the program. If you’ve ever had multiple people involved on a program, then VIPER has the tools to make a serious impact on efficiency and accuracy for your DMC.

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How does your hotel deal with the flood of e-RFPs?

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It’s hard to believe hotels face a problem with receiving too many leads, but it’s a real issue. Thanks to the recent rise of electronic RFPs, planners can send a request for proposal to any number of hotels in different locations around the world. This has led to a huge rise in the number of RFPs hotels receive each year, and they’re forced to respond to this influx without additional resources. Fortunately, there are solutions available that make it possible to capitalize on the deluge of leads while ensuring no opportunity slips through the cracks. Continue reading

Turn Creativity into Profitable DMC Solutions

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Put your ideas into action.

Put your ideas into action.

This year’s wonderful ADMEI conference stressed the importance of innovation. As keynote speaker James Feldman so accurately professed, innovation entails capitalizing on your creativity and turning it into profitable, productive solutions. It’s not enough to have grand ideas about change, it takes the vision to put those ideas into action and spur true progress.

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You can’t compete today with yesterday’s technology

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payphoneResisting modernization is a dangerous tactic for any company. Sure, there’s a beautiful nostalgia that accompanies seeing the sculpted hood ornament on a classic car or hearing the crackle of an old vinyl record, but you don’t win business on the back of fond vintage memories. No matter how attached you are to the way you do things, there’s a faster, more efficient solution out there. Businesses that don’t get on board will find themselves in the same camp as the drivers of those classic cars: getting left in the dust.

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How much is efficiency worth to your hotel?

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Redefine what efficiency means to your hotel.

Redefine what efficiency means to your hotel.

How does your hotel measure efficiency and success? Whether it’s in your annual sales, your operating costs, or your growth, you’re probably looking to improve on those metrics. One thing there’s never enough of is time, so what you get out of each available minute is extremely important. Is your hotel doing everything it can to work more efficiently and accomplish more? The solutions you need are already here, and they’re closer than you think.

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Hooklu: Your Hotel and Resort Proposal Solution

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The technology solution your hotel has been waiting for is here. Welcome to Hooklu.

  • Respond to RFPs faster than the competition with lightning-fast online proposal delivery
  • Wow your clients with media-rich content and HD video
  • Advanced analytics tools notify you the moment your proposal is viewed, and provide the data-driven business intelligence to manage your sales and strategy with confidence

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Sure you’re busy. But are you productive?

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Take the Leap! Transform your business from busy to productive.

Take the Leap! Transform your business from busy to productive.

We’ve had our finger on the pulse of the DMC industry for quite a while, and the consensus is pretty clear: DMCs are extremely busy right now. That sounds like good news, but the reality lies in the fact that there is a pretty big difference between being busy and being productive. Often, being busy is a sign that productivity isn’t quite where it needs to be. Which side of the line do you find yourself standing on?

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Don’t react to trends. Set them.

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proposalWhat did you envision your DMC would look like five years ago? What does it look like today? Chances are things have undergone some significant changes — both on the exterior and under the hood — that have significantly altered the way your DMC looks and operates, and it’s likely there are some solutions you wish you’d adopted a lot faster.

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Provider Management for DMCs is Here!

Rejoice, DMCs, for automated Provider Management is here! VIPER’s new Provider Functionality gives users extensive control when managing providers for programs. With these new tools you can now manage all your providers on a per-program basis. See a list of all providers for a given program, including contact information, addresses, websites, etc. Link all your providers — including vendors and hotels — directly to any line item in a program’s costing. Track provider statuses; as you place provider holds and confirmations, you’ll be able to quickly see the variances between your client costing pricing/quantities and your confirmed provider pricing/quantities. Manage pricing and margins for every provider in a program.

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Contract, Billing & Payment Management Made Easy

We know how challenging it can be for DMCs to manage contracts, billing cycles and payment schedules. It’s a time consuming process that involves a lot of cutting and pasting, cross referencing, calculators, calendars, and more elbow grease than we were willing to accept. So VIPER built the solutions to revolutionize contract, billing and payment management for DMCs.

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Position your DMC for success in the new year

There's a new VIPER this new year. Click Here to take the tour.

There’s a new VIPER this new year. Click Here to take the tour.

The calendar is getting ready to turn yet again. The DMC world is changing, and it’s time to take stock of how DMCs can position themselves for success in the future. The hard truth is that vaults of local knowledge, wonderful supplier relationships and an outstanding destination aren’t enough to grow business by themselves. The keys to success exist in the myriad small ways DMCs differentiate themselves from the competition and continually strive to improve the way they do business, both internally and with clients.

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