DMCs know all too well how important it is to accommodate client requests and how difficult it can be remember and implement them, especially when collaborating with on a program. VIPER is taking the sting out of staying on the same page with clients and colleagues thanks to internal Notes Functionality throughout the program. If you’ve ever had multiple people involved on a program, then VIPER has the tools to make a serious impact on efficiency and accuracy for your DMC.
Rejoice, DMCs, for automated Provider Management is here! VIPER’s new Provider Functionality gives users extensive control when managing providers for programs. With these new tools you can now manage all your providers on a per-program basis. See a list of all providers for a given program, including contact information, addresses, websites, etc. Link all your providers — including vendors and hotels — directly to any line item in a program’s costing. Track provider statuses; as you place provider holds and confirmations, you’ll be able to quickly see the variances between your client costing pricing/quantities and your confirmed provider pricing/quantities. Manage pricing and margins for every provider in a program.
We know how challenging it can be for DMCs to manage contracts, billing cycles and payment schedules. It’s a time consuming process that involves a lot of cutting and pasting, cross referencing, calculators, calendars, and more elbow grease than we were willing to accept. So VIPER built the solutions to revolutionize contract, billing and payment management for DMCs.
DMC content is king. You hear it all the time, DMCs love to say it, and it’s undeniably true. But it feels like sometime people are merely talking the talk. We think it’s time to walk the walk.
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It’s hard to believe hotels face a problem with receiving too many leads, but it’s a real issue. Thanks to the recent rise of electronic RFPs, planners can send a request for proposal to any number of hotels in different locations around the world. This has led to a huge rise in the number of RFPs hotels receive each year, and they’re forced to respond to this influx without additional resources. Fortunately, there are solutions available that make it possible to capitalize on the deluge of leads while ensuring no opportunity slips through the cracks. Continue reading
The calendar is getting ready to turn yet again. The DMC world is changing, and it’s time to take stock of how DMCs can position themselves for success in the future. The hard truth is that vaults of local knowledge, wonderful supplier relationships and an outstanding destination aren’t enough to grow business by themselves. The keys to success exist in the myriad small ways DMCs differentiate themselves from the competition and continually strive to improve the way they do business, both internally and with clients.
This year’s wonderful ADMEI conference stressed the importance of innovation. As keynote speaker James Feldman so accurately professed, innovation entails capitalizing on your creativity and turning it into profitable, productive solutions. It’s not enough to have grand ideas about change, it takes the vision to put those ideas into action and spur true progress.
Resisting modernization is a dangerous tactic for any company. Sure, there’s a beautiful nostalgia that accompanies seeing the sculpted hood ornament on a classic car or hearing the crackle of an old vinyl record, but you don’t win business on the back of fond vintage memories. No matter how attached you are to the way you do things, there’s a faster, more efficient solution out there. Businesses that don’t get on board will find themselves in the same camp as the drivers of those classic cars: getting left in the dust.
How does your hotel measure efficiency and success? Whether it’s in your annual sales, your operating costs, or your growth, you’re probably looking to improve on those metrics. One thing there’s never enough of is time, so what you get out of each available minute is extremely important. Is your hotel doing everything it can to work more efficiently and accomplish more? The solutions you need are already here, and they’re closer than you think.