We’ve had our finger on the pulse of the DMC industry for quite a while, and the consensus is pretty clear: DMCs are extremely busy right now. That sounds like good news, but the reality lies in the fact that there is a pretty big difference between being busy and being productive. Often, being busy is a sign that productivity isn’t quite where it needs to be. Which side of the line do you find yourself standing on?
What did you envision your DMC would look like five years ago? What does it look like today? Chances are things have undergone some significant changes — both on the exterior and under the hood — that have significantly altered the way your DMC looks and operates, and it’s likely there are some solutions you wish you’d adopted a lot faster.
We’ve been busy spinning up new features that make Viper work harder for you. The newest batch of functionality sees enhanced content library management, streamlined content creation, and intuitive business management.
VIPER is gearing up for ADMEI 2014 in Washington D.C. We’re extremely excited for the opportunity to meet with the influential and innovative group of people who help drive our industry forward, and there is a lot to be optimistic about.
At VIPER, we’re always on the cutting edge to deliver the innovative tools DMCs need most. That’s why we’re thrilled to announce new functionality enabling Vendor Management for DMCs. These new features deliver massive time savings when it comes to juggling your vendors and hotels.
EIBTM 2013 kicks off this week in magnificent Barcelona. With over 15,000 industry professionals and 3,100 exhibitors participating, this year’s EIBTM is sure to be a hotbed of ideas and innovation that will lead the meetings, events and incentives industry into to future.
If you called up most of your leads and asked to spend an entire afternoon in their office, they would more than likely scoff at your request — they simply don’t have the time. But when a potential customer arrives for a site inspection, you have a tremendous opportunity to close the deal with a captive audience. There is no other occasion where you will have the hours, or even days, to show a customer exactly what you can offer, so don’t blow it.
Often, there is talk about the bottom line. But don’t take shortcuts to cut costs here; win that next big piece of business and you are sure to affect the bottom line far more than by saving a few bucks on the site inspection. You should view a site inspection with a potential customer as the ultimate chance for success. To win the business, you should be pulling out all the stops, but it’s also imperative you get the little things right. Continue reading
Hosted in a very snowy Montreal, the 2013 ADMEI Annual Conference was a great success. We were thrilled to be a part of the event and engage in discussion about how the Destination Management Industry can continue to thrive moving forward. Despite the increasing popularity of virtual conferences, nothing beats actually meeting with clients and colleagues face to face.
The annual ADMEI conference consistently provides one of the best venues for professionals from all aspects of our business to get together for a focused discussion of important topics surrounding the Destination Management Industry, and the gathering in Montreal was no different. Some of the notable trends that emerged at the conference surrounded the modernization of the industry. There is a marked increase in technology awareness and a pull towards technology that is fueled by our need to do things better and more efficiently. Continue reading
You’ve heard us talking about the power of media-rich content in proposals. You’ve heard us say the technological tide is coming in and that you should be prepared. You’ve heard us say we have the tools to help you stay ahead, but have you ever really experienced what a Viper Proposal can do for you?
As yet another year comes to a close and we look ahead into 2014, the meeting, incentives and business travel industries are buzzing with optimism. The economy continues to improve, and businesses are becoming increasingly comfortable investing to receive the tangible benefits of incentive programs and business travel. With an increasing surge in demand, it’s more important than ever for DMCs to set themselves apart by providing exceptional service to exceed clients’ expectations.